Improving Experiences

We operate and run workshops to help every club and where they need to improve. We have created training sessions for staff in all departments, with the aim to understand what the current process is, how effective it is and if it needs to be tweaked to suit your needs. A sample of our workshops include:

• What do your customers want?
• Where can we find your customers?
• Increasing revenue
• Seeing opportunities
• A great customer journey / experience
• Collecting data
• The sales process
• Getting the most out of your tee sheet – dynamic pricing / auto-pricing
• Objective handling
• Increasing positive review

There are many more courses we run, but these are just a few of our training workshops aimed at improving staff engagement with the customers, but also to improve the customers overall experience at your club and increase potential revenue generation opportunities.